Enhancing Employee Job Satisfaction Essay

1.Executive SummaryCommunication problems a good deal become app bent due to their consequences. If a dep artistic creationment suffers from full(prenominal) stave overthrow, this ofttimes female genitalia be a manse of distressing conversation amidst and executive program and the team. If the team doesnt understand what is expect from them, received un pee instruction manual or is non sure active the boilersuit strategy and wherefore they be asked to do what they do all issues lap up by dint of and by dint of to woeful dialogue they often heart disgruntled and this nates result in employees going away the strain after a comparatively swindle period of time.An separate resolve sufficientness that derriere justify reviewing if at that place be any segmental intercourse problems is junior-grade motivation, productivity and poor transmission line executing. If lag does non receive the schooling they assimilate away or do not nervous strain u p appreciated, valued and kept sure they great power not go the redundant mil for their employer. They might go through preclude and cant see the raze of what they ar doing and this in turn leads to poor exerciseance. dedicate and regular disagreements in the midst of buss and the team, much(prenominal) as open conflict or rejected appraisals, ar excessively a clear sign of converse issues and should be looked into. more than(prenominal)over risibleing that a divisional issue is mastered to poor intercourse is not fit to bring proceeds approximately. Once you suspect that there ar communicating problems how do you decree disclose for sure alter you to tar assume them?A good manner of seting if there ar communion problems is to smatter to the involved beginies and try to gain an rationality astir(predicate) their opinion. Why do they venture the surgical incision underperforms? Do they live they shit all the information and feedback they need to do the theorize? What would they change if they could? Are their opinions comprehend and accepted? I is definitive to suffer this feedback confidential in dedicate to check into that h mavenst feedback is received either through anonymous surveys or through unmarried conversations with a neutral party such as an HR manager. other mode is to question faculty about the things they should sleep with, e.g. how their clear fits in with the short letter strategy and why they do what they do. If they atomic number 18 not able to answer these questions, it is likely that communication is lean or in impressive.Identifying communication problems between managers and round can be easily identify using above suggestions. By rectifying these subject compass positive clashs on business performance and employee satisfaction can be achieved.A final suggestion on how to identify communication problems between managers and staff is to keep abreast how both parties interact. Ar e conversations kept complaisant and regardful and show trust or argon they sharp and without showing signs of a good kin. Body language should also be observed to identify if both parties listen to apiece other and return effectively or if information is not taken in and heard or supplyed effectively. A review of the key communication channels utilize can also be very valuable, e.g. email should be used for clear gait to step instructions to ensure understanding, plainly at the same time direct communication face-to-face or per telephone is mandatory to ensure a relationship is underdeveloped and queries can be easily resolved.2.Background of the study To avoid the consequences of prank dissatisfaction. Employees inadequacy motivation, perform poorly and deliver negative attitudes meaning that they ar dissatisfaction on the farm outs. These symptoms can nowadays simulate a companys profit and vision. We should understand the reasons why employees are unhappy at work. Understanding the gos can support us find the duty solutions.To improve employee motivation and performance, we wonder how to bulge out employees to work with a higher decimal point of effort. What motivates an employee to perform varies from employee to employee. or so people work to satisfy needs, meet goals or assemble accomplishments. Motivation to perform is not a rule that can be apply it comes from within the employee. To inspire motivation, we moldiness have a work environment that encourages employees to feel propel.Improve employees engagement to prevent unhappiness, turnover and even profit declines.To improve teamwork, is to distinguish the importance of teamwork and become proactive about having colleagues work in concert as an main(prenominal) element of the business.We need to improve and enhancing employees ponder satisfaction, engagement, collaboration and teamwork to resulting in change magnitude productivity. Employees are a companys livelihoo d. How they feel about the work they are doing and the results received from that work directly cushion companys performance and, ultimately, its stability. For instance, if employees are highly motivated and proactive, they will do whatever is necessary to achieve the goals as vigorous as keep subdue of performance to address any electromotive force challenges. Employees have get-go motivation is alone vulnerable to both internal and remote challenges because its employees are not going the unembellished mile to of importtain the company stability. An tippy ultimately underperforms.3. mental home and background of Hotel3.1 Introduction & background of Hotel We are one of Hong Kongs best designed hotel are perfect choice for travelers who demand the best short line stay and long term accommodation.Since we opened in 1997, our hotel in exchange Hong Kong has been recognized by clients and the hospitality persistence for its outstanding performance.The 350 guest popul ates are all tastefully furnished and are terminate direct telephone line with voice mail. Our equipped kitchenettes imply microwave, inductor cooker and refrigerator and broadband internet opening are available in our hotel. spot Situated in the heart of Hong Kong Island, wonderfully located in the mid-levels commanding impressive views of Hong Kong Island and Victoria harbor. It is also a honored address that enjoys the proximity to prime business districts of Central and Admiralty.Attraction The Hong Kong Park and botanic Garden are in the proximity, with extravagant greenery and ample open quadriceps femoris nearby Central MTR station and Hong Kongs popular nightspot Lan yuan Fong are also within 10 minutes walking distance. Well machine-accessible by public transport to the main shopping district areas, Causeway call for Hong Kong. It is perfectly located in an area with a mix of history, art & culture, and a touch of stylish contemporary. Antique shops, art gallerie s and designers boutiques scattered around, together with high rise office buildings, massive shopping focalise and party venues of Lan Kwai Fong and SoHo.3.2 Hotel anatomical structure The Hotel structure thats split into devil basic groups administrative and trading trading operations. The administrative sharpen of the structure includes such segments as gross sales and merchandise, accounting and homo resources. The operations fount is everydayly split further into nutrition and beverage and dwell. Both administration and operations report to the general manager.The administrative group is fairly straightforward. Any function that does not consistently interact with the guests or impact the service level falls into this group. The operations group is a bit more complicated. Food and beverage, for instance, might include the hotels restaurants, bars, nightclubs, banquets part, catering incision and sometimes inhabit service. inhabit might include the earlier desk and introductory-door personnel, housekeeping, concierge, guest service and sometimes protective covering and engineer.Human Resources department The gentleman resources department plays a vital situation in a hotels efficient operation. The functions of the human resources department are employee recruitment, benefits administration and training. Although the human resources department recruits, interviews, and screens prospective employees, the final hiring decision rests within the department in which the capableness employee will be working.Accounting Department The accounting departments responsibilities are include recording financial transactions, preparing and see financial statements and providing the managers of other departments with timely reports of operate results. Other responsibilities, carried out by the athletic supporter controller for finance, include payroll preparation, ac-counts receivable, and accounts payable.Rooms Department Responsibilitie s of the rooms department include reservations, guest reception, room assignment, tracking the stead of rooms (available or occupied), prompt ship of mail and phone messages, security, housekeeping of guest rooms and public spaces such as lobbies, and answering guests questions. This very department provides the work guests expect during their stay in the Hotel.The front office is unremarkably considered one of the about important departments in a hotel because that is where the most(prenominal) interaction with the hotel guests takes place. Frequent and consistent communication among front-office functions is critical. Reservations, for instance, must fleet with the front desk each day about the number of rooms that have been presold. The front desk must sink with housekeeping staff members to let them know when guests check out. Management for all front-office departments must stress consistent and frequent communication to ensure a smooth-running operation.The housekeepin g department is vital to attracting and keeping guests through its role of maintaining top quality decor, cleanliness and service. The housekeeping department includes many some other(prenominal) roles in the service staff of a hotel. Aside from room at drawants, who tip to room cleanliness, the department includes gardeners, maintenance men, bellhops, race staff and floor managers, as well as, occasionally, customer service professionals.Food and swallow Department Food and beverage department is to provide food and drink to a hotels guests. Arrange multiple events schedule for the guest. A coffee shop, gourmet restaurant, room service, banquet halls and function rooms where food and beverages are served. This department is an integral place in the hotel which is responsible for the systematic and the unfeigned Service of food and beverage to the general public or customers as per the order in any F &B outlets.Marketing and Sales Department The marketing and sales departments managers who throw away up the marketing and sales department are sales, or the selling of the hotel facilities and services to individuals and groups. Sales managers sell rooms, food, and beverages to potential clients through advertising, attendance at association and multitude meetings and direct contacts. The marketing and sales department is also removed from most of the periodical operational problems faced by other departments. The division of work among the sales managers is found on the type of customers a hotel is attempting to attract. design Department The engineering departments responsibilities include contraceptive device maintenance prepare replacement improvement and modification to furniture, fixtures, and equipment and ensuring ceaseless provision of utilities (gas, electricity, water). Preventive maintenance involves minute checks and inspection of the key components of all equipment. forethought of recreational facilities may be part of the engineerin g departments responsibilities. the engineering departments responsibilities include preventive maintenance repair replacement improvement and modification to furniture, fixtures, and equipment (FFE) and ensuring uninterrupted provision of utilities (gas, electricity, water). brass instrument Chart Appendix I4.Methodologies 4.1 Questionnaire (anonymous)A staff questionnaire is an effective tool used to find out what the employees feel about the nerve, it policies, work environment, pipeline responsibilities, co-workers, superiors etc. In any work environment, it is important for the swiftness management to be aware of what its staff wants and expects this will lead to better computer storage of employees and a mutually productive relationship between the staff and the stomp.Staff questionnaires to crack what are employees really theorizeing. These are completed on an anonymous basis usually once or twice a year. Because the employees cant be place we are more likely to get honest answers. This information can be revealing it may also help to tackle hidden problems quickly and, more importantly, before staff gets blown out of proportion.Sample of Questionnaire Appendix II5.Analysis & finding of current problems5.1Problems in communications Some employees might also be acrophobic or not feel easy to speak up about problems they are having with other co-workers. Some employees might think that if they speak up about disarray they are having they will be frowned upon for futurity projects.5.2Employees initiative and turn onment Some employee not willing to handle multiple tasks, responsibilities and take on new challenges. Hidden matter to in and no enthusiasm for the job and completes assignments slowly and non-efficiently. Not able to align to new situations and changing work priorities and responsibilities when needed.5.3Employee job dissatisfaction Staff expects to get a commensurate reward. The wage should be fair, reasonable and equitable. Employees who feel stuck in their job position are less motivated to maintain high productivity. Managers with poor leadership skills tend to offer petite feedback on employees performances.5.4Inter-department conflicts A manager or employee will know an important piece of information, and assume that because he knows it, consequently everyone else must know it as well.5.5Employees air Employees feel threatened by teammate employees, bugger off body of work burnout, wishing respect for management and feel unappreciated.6. ConclusionBusinesses without effective staff communication suffer from lost(p) profits, poor productivity and poor employee morale. In order to solve many business problems, employees need to be able to join forces and cooperate effectively. Good communication can encourage employees to work harder, solve problems together and work towards a common goal. It is the job of every supervisor, manager or boss to make sure employees are communicating effectively .If a department suffers from high staff turnover, this often can be a sign of poor communication between and supervisor and the team. If the team doesnt understand what is expected from them, received unclear instructions or is not sure about the overall strategy and why they are asked to do what they do all issues down to poor communication they often feel dissatisfy and this can result in employees leaving the business after a relatively short period of time.Another cause that can justify reviewing if there are any departmental communication problems is low motivation, productivity and poor business performance. If staff does not receive the information they require or do not feel appreciated, valued and kept informed they might not go the extra mile for their employer. They might feel frustrated and cant see the point of what they are doing and this in turn leads to poor performance.Employees feel dissatisfied with their jobs at one point or some other. Some employees draw their jobs for better opportunities, while others choose to stay. Employees with low job satisfaction can negatively affect a company because they typically lack motivation, perform poorly and possess negative attitudes. These symptoms can directly affect a companys merchantman line. Managers should understand the reasons employees are unhappy at work. Understanding the causes can help managers find the right solutions.One of the primary reasons for job dissatisfaction results from companies underpaying workers. The stress of paying bills with limited income causes many workers to feel dissatisfied with their jobs.A lack of career growth and advancement is another reason why employees are dissatisfied at their jobs. Employees who feel stuck in their job position are less motivated to maintain high productivity than those who do not. Workers feel valued when employers include them in their long-term plans and show their appreciation through promotions. Employees who move up in an or ganization and receive just compensation to rebound their title and responsibility changes usually commit themselves to the company for the long term.A lack of interest in the work is another reason why employees are unhappy. or so employees want to perform job duties that are engaging and challenging. Monotonous work causes an employee to experience boredom. Bored and unchallenged employees experience little incentive to concern themselves with oeuvre productivity. The spirit of employees work accounts for the most situational influence in employment satisfaction.A key reason employees perform poorly in the workplace is poor management. Managers with poor leadership skills tend to offer little feedback on employees performances. Micromanaging and dictating to employees kinda of motivating them can cause a decrease in employee productivity.Poor communication is one of the main causes of conflict between employees in the workplace. This can result in a difference in communicati on styles or a failure to communicate. For example, a manager reassigned an employees task to the employees co-worker but failed to communicate the reassignment to the employee. This may cause the employee to feel slighted, which can commute into animosity among the two employees and the manager. Failing to communicate in the workplace may cause employees to make incorrect assumptions and believe workplace gossip. Poor communication in the workplace not only causes conflict but decreases productivity and employee morale.